Frequently asked Questions regarding our Rental Management Services:

1. What services does Sun Peaks Vacation Chalets provide?

Our comprehensive rental management service provides professional marketing, Guest and Property management, the highest standards on the mountain for property care & cleaning, hot tub care & maintenance, personal attention to Guest inquiries & needs, and 24/7 on-mountain Guest & Property emergency response. We provide our Property Owners with Peace of Mind.

2. How will Guests learn about my vacation rental property, & how will they be able to reserve it?

SunPeaksVacationChalets.com:  for over 12 years our popular website has received excellent internet search placement (see www.sunpeaksvacationchalets.com). We also utilize various other media such as print (newspaper & magazine), local cable TV, as well as our company vehicles.

AlluraDirect.com: In addition to being featured on our website, your property is subscribed to Allura Direct (www.alluradirect.com). AlluraDirect.com is one the leaders in vacation property marketing and rent from owner innovation.

Our properties are also listed on TripAdvisor.com, TripAdvisor.co.uk, and FlipKey.com.

TripAdvisor is the world's largest and most trusted consumer-driven travel site.

Collectively these three TripAdvisor websites enjoy more than 25 million monthly unique visitors; excellent exposure for your property. Example: http://www.flipkey.com/sun-peaks-condo-rentals/p255240/. 

Powerful On-Line Booking capability: Guests are able to book their stay in your property directly through your Allura property listing which provides a safe and secure on-line Guest payment system.

Bookings generated through your property listing on SunPeaksVacationChalets.com are processed directly through your Allura account, via a private site included in the Allura subscription (see example: www.sundanceretreat.directvacations.com ).

We are the only Allura Direct approved Sun Peaks Rental Managers that actively market and promote Owners vacation rental properties.

3. Do I have to wait weeks or months to receive my rental money?

Definitely NOT. When a Guest reserves your property all payments (minus credit card processing fees) are deposited directly into your bank account, generally in 4-5 working days.

4. Is the personal use of my vacation home restricted and how will I know if it is available?? 

It is your property. Enjoy it as often or little as you wish. Simply go online, see if your dates are available, and block your off your personal use. The automated system immediately notifies us and we will no longer market those nights to our Guests.

5. Do I need to be actively involved with Guest inquiries, website maintenance, etc.? 

We handle all aspects of the rental operations, including the set up and maintenance of the various websites.  We also provide personalized Guest assistance with all inquiries and/or bookings.

6. What type of properties do you manage in Sun Peaks?

We proudly manage and market all types and sizes of properties located throughout the Resort. Having marketed accommodation in Sun Peaks since 1998 we have many quality Guests that stay in our properties year after year. More Guests and a manageable number of properties are the keys to our success as rental managers .

7. I own a Strata property. Do you assist the strata management companies when they access?

We assist in anyway we can such as providing access, reporting deficiencies, and working with their on-mountain maintenance people to resolve any issues that may arise.

8. Do you provide maintenance or repair services such as painting, staining, etc.?

Our skilled Team can provide professional carpet cleaning, small renovations, repairs, painting and staining. We also offer interior decorating, design and/or initial vacation rental set up. Benefit from our years of experience; save time & money.

9. I'm not renting my Sun Peaks home out and don't often visit it. Do you provide weekly checks and will you maintain my hot tub?

Our Absentee Owner's Program provides regular property checks, cleaning after your departure
(as requested), hot tub care, property repairs/maintenance, & much more.

10. Will my property be used for promotional purposes without my knowledge, or compensation? 

Definitely NOT. All use of your property must be indicated on the reservation calendar. Only you as the Owner can authorize a "no charge" stay. We cannot and will not provide your property as an incentive, prize, promotion, etc., without your involvement. Be sure to ask when comparing management services if your property will be used as a "comp" without your knowledge, and/or compensation for its non-revenue use. 

"Sun Peaks Vacation Chalets provides exceptional rental management service. Not only do they keep our townhouse in impeccable condition, but they also help our guests with special requests. Don is extremely responsive and always lets us know when improvements need to be made. He is also very helpful in marketing our place. From an owner’s perspective, Sun Peaks Vacation Chalets makes property renting a carefree experience.

Julie & Jay
Trapper’s Landing"

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